Who's telling you this
"I spent thirty-three years filling in their forms for other people."
I never worked for the council. Never worked for HMRC. Never worked for the DWP. I sat on your side of the desk.
I'm Keith. I'm seventy, born and raised in Barnsley, and I've lived in the same semi with my wife Jean since 1979. I left school at sixteen and worked the counter at a building society for seventeen years. That's where I learned what people's money really looks like.
- 1972–1989Building society counter. Pensions, savings books, the lot.
- 1990–2023Welfare rights caseworker at a small independent advice centre. Pension Credit, Attendance Allowance, council tax, HMRC letters, appeals.
- NowRetired. My old colleague Pat still rings: "You'll never guess what came in today."
I've seen eleven Chancellors. They all make promises in the autumn and send the letters in the spring. Every government, every colour. I've no interest in telling you who to vote for. I'm interested in what actually lands on your doormat, and what you can do about it.
So I've put it all in one book. The money people miss, the bills that can come down, the letters that matter, and the scams that follow every announcement. Plain English. No shouting.
Keith
Keith Barraclough is a fictional narrator voiced by an AI presenter. He isn't a solicitor, accountant or financial adviser. The guide's information is researched from GOV.UK and other official sources.